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Setup your Office 365 business support email to create a case in Salesforce

We use Office365 because there is zero maintenance needed. Once you have an account and the Domain is registered, creating a new email address is as simple as going to Office365


  1. Go to https://admin.microsoft.com/

  2. Users | active Users

  3. Create your support user/email


Login to Salesforce

  1. Go to Setup| Feature Settings | Service | Email-to-Case

  2. Generate a new Email, then click verify email


Login to the email box by going to outlook.com, open the email and click the link


In salesforce verify that the email has been verified


Setup the email routing in office 365.


Test scenario. Form another account send email to your support account. Result a case should have been created.

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